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We strongly recommend requiring a signature upon delivery to protect against lost or stolen packages.In the event that Courier Post attempts delivery but nobody is available to sign for your package a will be left which gives you the option of requesting redelivery or picking your package up from the nearest depot.You will receive an email with a tracking number once your order is physically in the hands of Courier Post.You can track the status of your package on the NZPost tracking site.If a product listing does not specify the warranty period then it is covered by DOA warranty only.
Rural addresses are not eligible for overnight delivery, and an extra 1-2 working days should be allowed.
If you would prefer that your package be left in your letterbox or at your front door and you are willing to accept liability in the case of a lost or stolen package then we can send your package without the requirement for a signature.
All packages are sent in plain shipping bags with no branding or distinguishing information.
If you enter a rural delivery address but do not select the rural delivery shipping option this will delay processing of your order as we will have to contact you to request that you pay the difference.
Please use the NZ Post Address & Post Code Finder to check your address if you are unsure.